Our Commitment to Privacy
We collect two kinds of information about our online visitors: personal and non-personal. Visitors are not required to provide personal information to access the public pages of our sites. Non-personal information is collected to track statistical information regarding the number and type of guests visiting HOF sites in order to guide our efforts to improve our sites. The non-personal information we monitor includes the browser type and operating system used by our visitors; areas of the sites visited; date and time of access; host or service-provider information; and identification of the referring site. This information is used exclusively for our internal purposes and is not disclosed to any non-affiliated third parties.
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
- Information We Collect
- Using Information We Collect
- How We Use Email
- Information We Share with Others and Your Privacy Rights
- Updating or Reviewing Your Information
- Your Choices About Receiving Promotional Communications
- Cookies and Pixel Tags
- Links to Other Sites
- Privacy of Children on Our website
- California Privacy Requirements
- Questions or Comments?
Information We Collect
We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, login data) when you:
Make a purchase, make a donation or submit a bid on the HOF site
- Inquire about our products or services
- Create an account or user profile
- Subscribe to email
- Enter a sweepstakes, auction, contest or promotion
- Are referred to us through a marketing promotion or business affiliate
- Participate in a marketing survey, promotion, or event
- Register, connect, or otherwise access the Website through one or more of your social media accounts, such as Facebook, Twitter, or Instagram
We also gather information about how visitors navigate through our website by using click stream data gathered with “cookies” and/or online tools such as “pixel tags.” See Cookies and Pixel Tags for further information.
Each time you visit this Website we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you’ve visited on our website) and general information about your system including operating system, browser type and version, browser settings connection speed, and screen resolution. We also maintain a record of your product interests and the purchases you make with us online or by phone.
HOF may use Google Analytics to help us gather details about the use of our Website. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their sites. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. For more information, please visit http://www.google.com/policies/privacy/.
Using Information We Collect
We always want to provide you with the best possible experience and fulfill your online requests as you’ve requested. In order to do this, we collect information that allows us to:
- Process and track orders, auction bids and donations
- Provide the products and services you request
- Contact you about the status of an order
- Send you promotional information
- Send you email
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning purchases, bids and donations
- Improve our customer service
How We Use Email
When you provide us your email address we may send you emails to confirm your registration, process auction bids, donations and orders, respond to requests, provide customer service, or promote products, services, contests, auctions, sweepstakes, and related matters.
Information We Share with Others and Your Privacy Rights
Use of this Website may require interfacing with other websites, software, platforms, systems, and processes. We may share information about you with other such websites, software, platforms, systems, and processes in order to improve your experience on the Website. We do not, however, sell or rent your personal information to third parties.
We also contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services.
HOF reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of HOF.
Updating or Reviewing Your Information
If you wish to edit your personal information, please email firstname.lastname@example.org. To protect your privacy, we will need to validate your identity before you update or review your information, and we may need to call you on the phone in order to do that.
Your Choices About Receiving Promotional Communications
We want to communicate with you only if you want to hear from us. If you would like to have your name and address removed from receiving promotional mailers through the US Postal Service, email or otherwise, please contact us by emailing us at email@example.com.
We will add your name and address to our “Do Not Contact” list and ensure that we honor your request. Please note that any requests to update your personal information by postal mail or phone, may take up to ten (10) days to process. If, due to human error, you continue to receive unwanted communications, please contact us again and we will correct the situation.
If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, sweepstakes, contests, and more, simply click the unsubscribe link provided at the bottom of every email we send. You may also let us know by emailing firstname.lastname@example.org and ask to be unsubscribed.
Cookies and Pixel Tags
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you’ve visited on their site.
- Remember what items are in your shopping cart or auction cart
- Recognize you when you return to our website
- Study how our guests navigate through our website and which products they request in site searches
- Keep track of your order as you shop on our website
- Process orders on our website
Protecting your personal information is important to us. Secure Sockets Layer (SSL) technology is used by to protect certain information that is transmitted over the Internet. If your browser or firewall doesn’t support SSL, you will not be able to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer’s website.
Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as “phishing”). Many of these emails feature unauthorized uses of company logos and language. Some of these emails even go as far as showing exact copies of website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. HOF DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with HOF or its affiliates, please email us at email@example.com immediately.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of HOF and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. HOF is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Web Site
The Children’s Online Privacy Protection Act and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting information on children under the age of 13. It is our policy not to collect personal information on any person under 13.
California Privacy Requirements
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information HOF® shares with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please email us at firstname.lastname@example.org. In your request, please specify that you want a “Heart of Fashion California Privacy Rights Notice.” Please allow 30 days for a response.
Effective November 3, 2015